NMIMS SOLVED ASSIGNMENTS
APIRL 2018
MBA Solved Assignment
Solutions
Project Report &
Thesis
Contact us: - Sunita
Mobile: - +91- 9632359315
/ 080 – 48655842
Email: -
mbacasestudyhelp.sunita@gmail.com
Visit: -
www.mbacasestudyhelp.com
Business Communication
and Etiquette
Q
1) Share your most memorable interpersonal and intrapersonal interactions in
the recent past at your workplace. Which principles govern interpersonal
communication?
Q
2) As a customer relationship executive, it is your responsibility to convey
the refusal of loan request to your loyal customer via a letter. What steps
will you take while drafting the reply to ensure the customer continues to
trust your services?
Q
3) You are the lead flight attendant on your aircraft. Your prime
responsibility is to guide your crew to provide the best hospitality to the
passengers so they prefer travelling with your airlines.
a)
During greeting the passengers on board, two things are most important – eye
contact and body language. What guidance will you provide to your crew on these
important non-verbal behaviors?
b)
If your team encounters an irate customer travelling alone with a baby who has
been delayed by 7 hours owing to flight cancellation, how will you communicate
so that the customer feels comfortable?
NMIMS SOLVED ASSIGNMENTS
APIRL 2018
MBA Solved Assignment
Solutions
Project Report &
Thesis
Contact us: - Sunita
Mobile: - +91- 9632359315
/ 080 – 48655842
Email: -
mbacasestudyhelp.sunita@gmail.com
Visit: -
www.mbacasestudyhelp.com
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